Shipping policy
Shipping, Returns & Warranty Policy - Purity Air Filters
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Roboto', -apple-system, BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;
line-height: 1.6;
color: #0a0a0a;
background: #f8f9fa;
padding: 0;
margin: 0;
}
/* Page Header */
.page-header {
text-align: center;
margin-bottom: 40px;
padding: 60px 20px 30px 20px;
}
.page-header h1 {
font-size: clamp(24px, 5vw, 38px);
font-weight: 700;
color: #000;
margin-bottom: 12px;
line-height: 1.2;
}
.page-header .last-updated {
font-size: 14px;
color: #666;
font-weight: 500;
}
.container {
max-width: 900px;
margin: 0 auto;
padding: 0 20px;
}
/* Content Card */
.content-card {
background: #ffffff;
border: 1px solid rgba(22, 162, 255, 0.2);
border-radius: 12px;
padding: 40px;
margin-bottom: 30px;
box-shadow:
0 0 20px rgba(22, 162, 255, 0.08),
inset 0 1px 0 rgba(255, 255, 255, 0.1);
position: relative;
}
.content-card::before {
content: '';
position: absolute;
top: 0;
left: 0;
right: 0;
height: 1px;
background: linear-gradient(90deg, transparent, rgba(22, 162, 255, 0.4), transparent);
pointer-events: none;
}
/* Section Headings */
h2 {
font-size: clamp(20px, 3vw, 26px);
font-weight: 700;
color: #000;
margin: 40px 0 20px 0;
padding-bottom: 12px;
border-bottom: 2px solid rgba(22, 162, 255, 0.3);
}
h2:first-of-type {
margin-top: 0;
}
h3 {
font-size: clamp(16px, 2.5vw, 20px);
font-weight: 600;
color: #16A2FF;
margin: 24px 0 12px 0;
}
/* Lists */
ul {
margin: 12px 0 20px 20px;
list-style: none;
}
ul li {
position: relative;
padding-left: 24px;
margin-bottom: 8px;
color: #333;
}
ul li::before {
content: '●';
position: absolute;
left: 0;
color: #16A2FF;
font-weight: bold;
}
/* Paragraphs */
p {
margin-bottom: 16px;
color: #333;
font-size: 15px;
line-height: 1.7;
}
/* Important Notice Box */
.notice-box {
background: rgba(22, 162, 255, 0.08);
border-left: 4px solid #16A2FF;
padding: 16px 20px;
margin: 20px 0;
border-radius: 4px;
font-weight: 500;
}
.notice-box strong {
color: #16A2FF;
}
/* Highlight Box - Green for positive info */
.highlight-box {
background: rgba(46, 204, 113, 0.08);
border-left: 4px solid #2ecc71;
padding: 16px 20px;
margin: 20px 0;
border-radius: 4px;
font-weight: 500;
}
.highlight-box strong {
color: #27ae60;
}
/* Warning Box - Yellow/Orange */
.warning-box {
background: rgba(255, 165, 0, 0.08);
border-left: 4px solid #ffa500;
padding: 16px 20px;
margin: 20px 0;
border-radius: 4px;
font-weight: 500;
}
.warning-box strong {
color: #ff8c00;
}
/* Links */
a {
color: #16A2FF;
text-decoration: none;
font-weight: 500;
transition: color 0.2s ease;
}
a:hover {
color: #0e8de0;
text-decoration: underline;
}
/* Contact Section */
.contact-card {
background: rgba(22, 162, 255, 0.13);
backdrop-filter: blur(7px);
-webkit-backdrop-filter: blur(7px);
border: 1px solid rgba(22, 162, 255, 0.3);
border-radius: 12px;
padding: 30px;
margin-top: 40px;
position: relative;
box-shadow:
0 4px 16px rgba(22, 162, 255, 0.08),
inset 0 1px 0 rgba(255, 255, 255, 0.5),
inset 0 -1px 0 rgba(255, 255, 255, 0.1);
}
.contact-card::before {
content: '';
position: absolute;
top: 0;
left: 0;
right: 0;
height: 1px;
background: linear-gradient(90deg, transparent, rgba(22, 162, 255, 0.5), transparent);
pointer-events: none;
}
.contact-card h2 {
border: none;
margin-top: 0;
margin-bottom: 16px;
}
.contact-info {
font-size: 15px;
line-height: 1.8;
}
.contact-info p {
margin-bottom: 8px;
}
.contact-info strong {
font-weight: 600;
color: #000;
}
/* Responsive */
@media (max-width: 768px) {
.page-header {
padding: 40px 16px 20px 16px;
}
.container {
padding: 0 12px;
}
.content-card {
padding: 24px 20px;
}
.contact-card {
padding: 20px;
}
h2 {
margin-top: 30px;
}
}
@media (max-width: 480px) {
.content-card {
padding: 20px 16px;
}
ul {
margin-left: 12px;
}
}
/* Fallback for no backdrop-filter */
@supports not ((backdrop-filter: blur(1px)) or (-webkit-backdrop-filter: blur(1px))) {
.contact-card {
background: rgba(22, 162, 255, 0.18);
}
}
Shipping, Returns & Warranty Policy
Last updated: January 1, 2026
Shipping & Processing
- Orders ship within 2 business days, excluding weekends and holidays
- Shipping rates are calculated at checkout
- Tracking information is emailed once shipped
- We do not ship to P.O. boxes
Note: Carrier delays are outside our control.
Cancellations
Orders may be canceled before shipment only. Once shipped, orders must follow the return process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible products.
Eligible for Return:
- Starter kits
- Aluminum frames
Return Conditions:
- Must be unused and uninstalled
- Must be in original packaging
- Proof of purchase required
Not Eligible for Return:
- Filter media replacement packs
- Sale items
- Custom size products
Return Terms
- No restocking fee
- Original shipping is non-refundable
- Return shipping cost is deducted from the refund
Size Exchanges (Free)
If you ordered the wrong size:
- We offer free size exchanges
- Accurate filter opening measurements are required
- No additional shipping cost for exchanges
Free Exchange: Size exchanges are completely free - we'll cover the shipping!
Missing or Incorrect Items
If your order is missing components or incorrect:
- Contact us within 48 hours of delivery
- We will ship replacements at no cost
Refunds
- Refunds are issued to the original payment method
- Processing time: up to 10 business days after inspection
- If more than 15 business days pass, contact us
Warranty
EverFilter™ Aluminum Frame Warranty
- Covered for the lifetime of your HVAC system
- Manufacturing defects replaced at no cost
Not Covered:
- Normal wear
- Filter media
- Misuse or intentional damage
Lifetime Warranty: Our aluminum frames are built to last the lifetime of your HVAC system. Manufacturing defects are covered at no cost to you.
Contact for Returns & Warranty
Email: orders@purityairfilters.com