Shipping, Returns & Warranty Policy
Last updated: January 1, 2026
Shipping & Processing
- Orders ship within 2 business days, excluding weekends and holidays
- Shipping rates are calculated at checkout
- Tracking information is emailed once shipped
- We do not ship to P.O. boxes
Note: Carrier delays are outside our control.
Cancellations
Orders may be canceled before shipment only. Once shipped, orders must follow the return process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible products.
Eligible for Return:
- Starter kits
- Aluminum frames
Return Conditions:
- Must be unused and uninstalled
- Must be in original packaging
- Proof of purchase required
Not Eligible for Return:
- Filter media replacement packs
- Sale items
- Custom size products
Return Terms
- No restocking fee
- Original shipping is non-refundable
- Return shipping cost is deducted from the refund
Size Exchanges (Free)
If you ordered the wrong size:
- We offer free size exchanges
- Accurate filter opening measurements are required
- No additional shipping cost for exchanges
Free Exchange: Size exchanges are completely free - we'll cover the shipping!
Missing or Incorrect Items
If your order is missing components or incorrect:
- Contact us within 48 hours of delivery
- We will ship replacements at no cost
Refunds
- Refunds are issued to the original payment method
- Processing time: up to 10 business days after inspection
- If more than 15 business days pass, contact us
Warranty
EverFilter™ Aluminum Frame Warranty
- Covered for the lifetime of your HVAC system
- Manufacturing defects replaced at no cost
Not Covered:
- Normal wear
- Filter media
- Misuse or intentional damage
Lifetime Warranty: Our aluminum frames are built to last the lifetime of your HVAC system. Manufacturing defects are covered at no cost to you.
Contact for Returns & Warranty
Email: orders@purityairfilters.com